WE ARE COMMITTED TO PROTECTING YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THE FOLLOWING PRIVACY POLICY APPLIES TO PERSONAL INFORMATION THAT WE COLLECT THROUGH OUR WEBSITE AT WWW.MUSEEDELAGASPESIE.CA OR IN RELATIONSHIP WITH OUR CUSTOMERS. 

At the Musée de la Gaspésie, we respect our customers. Aware of your concerns about protecting your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we treat it, the options you have about how we use your personal information and how you can access it. 

COLLECTION AND USE OF PERSONAL INFORMATION 

You can shop on our website without having to give us any personal information.

However, we collect personal information in the following cases: 

you buy, order, return or exchange items; 

you request to subscribe to our mailing list or to receive other commercial communications; 

you register with our website; you are applying for a job; 

you participate in one of our contests or promotions, or respond to a survey; 

you send a comment or question to customer service by e-mail. 

If you make purchases through our website, we may also collect your billing and shipping address, phone number, email address, and message to be included on a gift certificate (if applicable). ) in order to be able to deliver the ordered products. We may also collect optional information such as your date of birth to send you a birthday card. 

When you return or exchange products purchased at one of our stores, we may ask you to provide your name, address and telephone number. We collect this information in order to administer our loss prevention program, including helping us identify and prevent fraud. For returns of items that result in a refund to a customer’s debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the repayment transaction. 

Commercial communications: when you subscribe to our mailing list to receive our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address and / or mailing address (depending on the delivery method) as well as information on your interests in order to provide you with the service you have requested.

We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button at the bottom of our emails. Online Registration: In order to take advantage of some of the features of our website, you may need to register. When you register, we ask you to provide your first name, last name and email address so that we can provide and administer the service you request. When you register online, we may ask for your authorization to receive future commercial information from the Musée de la Gaspésie or its partners. 

Contests, Promotions, Surveys: When you enter a contest, participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, in surveys, to understand our customers and improve our product and service offering, promotions and events. When you register for the contest, promotion or survey, we may ask for your authorization to receive future commercial information from the Musée de la Gaspésie or its commercial partners. To withdraw your consent to these communications, please contact us at info@museedelagaspesie.ca 

Customer Service: When you send a comment or question to customer service by email we may collect personal information such as your name, mailing or email.   We also collect various types of information that you provide to us in order to enable us to answer your question. 

COMMUNICATION OF PERSONAL INFORMATION 

Unless otherwise indicated herein, we undertake not to disclose, rent, sell or assign to third parties, nor to exchange with third parties, personal information concerning our customers, without having obtained their prior consent. 

Service Providers: We may disclose your personal information to third parties who provide services on our behalf, such as processing payments, hosting our website, sending emails or other communications on our behalf. account, the organization of contests and promotions or the analysis of the effectiveness of our advertising strategy. 

These service providers are bound by nondisclosure agreements and legal restrictions governing their use of the information we disclose to them, and they are not authorized to use or disclose personal information for any purpose other than providing services. services on our behalf or as otherwise required by applicable law.

Legal Obligations: We and our service providers will be compelled to disclose your personal information as part of a valid search warrant or investigation or order prescribed by law or in order to respond to an investigative body for breach of contract or breach of law, or otherwise under applicable law.

WEBSITE INFORMATION 

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, usage patterns, and the domain name of the website from which you accessed our site. We collect this information to help us evaluate and improve your experience with our website. 

DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE

 If you wish to deactivate your account, please make a request electronically by writing to info@museedelagaspesie.ca 

Please note that whenever we send you an email, we give you the option to unsubscribe from our mailing list, so that you are able to opt out of receiving emails at any time. You can also contact us as indicated in the “Contact Us” section below. You must allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us the time to process your request. 

SECURITY OF PERSONAL INFORMATION

We are aware that our clients trust us when it comes to the protection of their personal information. We take this task seriously. We have taken steps to protect the personal information in our care and control. As such, we only allow access to personal information to those of our employees and authorized service providers who need that information for the purposes described in this privacy policy. We have taken reasonable administrative, technical and physical safeguards to protect ourselves against unauthorized access, use, modification and disclosure of personal information in our custody and control. 

In order to offer you an increased level of security, online access to certain personal information can be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. The Musée de la Gaspésie will never ask you for your password in an unsolicited communication. 

Notwithstanding the above, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Consequently, the Musée de la Gaspésie in no way declares and does not guarantee that personal information will not be lost, misused or modified, and it assumes no responsibility for the personal information that you transmit to it, nor to the ‘regarding the use or misuse of personal information by you or third parties. 

Below are some recommendations to help ensure that your shopping online is safe. 

If you are using a public computer, always log off when you are finished. 

Do not give out your passwords. Remember that anyone who knows your password can access your account.

When creating a password, use at least eight characters – use a combination of letters and numbers. Do not use words from a dictionary, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the “Your account” link, then on the “Change your password” tab, make the desired changes and click on the “Save” button. 

Use a different password for each of your online accounts. 

Beware of unsolicited emails and phone calls. 

In addition, the Musée de la Gaspésie will never contact you to ask for information about your credit card number or your bank account. This type of information is only sent to the Musée de la Gaspésie when you carry out an operation, communicate directly with the Musée de la Gaspésie or modify your account online. If you receive a questionable email with a link to update your account information, do not click that link. Access your account directly at www.museedelagaspesie.ca. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately. 

For security reasons and to prevent fraud, orders paid by credit card from this website will be accepted by the Musée de la Gaspésie only if the name and billing address match the name on the credit card buyer’s credit and to the address on their credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the amount of the reserved order can be recovered only when the credit has been posted to your account, which may take three to five working days. 

CHANGES TO OUR PRIVACY POLICY 

This privacy policy may be updated periodically based on changes in our privacy practices. The revised privacy policy will be posted on the website. We will treat your personal information in accordance with the privacy policy in effect at the time of collection of such information, or as agreed with you.